Job Details
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Job Description
Main Duties:
- Answer calls and respond to emails
- Provide customers with product and service information
- Identify and escalate priority issues
- Document all call information according to standard operating procedures
- Complete call logs
Job Requirements
Key Competencies:
- Verbal and written communication skills
- Listening skills - customer service orientation - stress tolerance.
Education and Experience:
- Graduated from a well known college
- Required English language proficiency
- Knowledge of customer service principles and practices
