Job Details
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Job Description
- Deal directly with customers either by telephone or face to face.
- Answer customers' inquires with the right information and avoid any conflict that might happen while arranging schedules.
- Maintains customer records by updating account information.
- Register the customers' complaints and assign it to the direct manager.
- Handle angry customers politely and with good manners.
- Communicate and coordinate with internal departments.
- Follow up on customer interactions.
Job Requirements
- Graduates only can apply
- Bachelor degree is required.
- Experience from 0-2 years but experienced candidates will be more preferred.
- Night shifts only.
- Very good knowledge of relevant computer applications.
- Very good typing skills.
- Communication skills.
- Listening skills.
- Problem analysis and problem-solving.
- Attention to detail and accuracy.
- Customer service orientation.
- Stress tolerance.
