Customer Support Representative

Bosta - Maadi, Cairo

120
Applicants for
2 open positions
43
Seen
13
Shortlisted
27
Rejected
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Negotiable
Languages:
English
Vacancies:
2 open positions
About the Job

Bosta is a high-growth technology company on a mission to improve logistics in emerging markets. We are hiring Customer Support Representative who will be able to cope with the fast-moving environment of a startup.

Throughout your career in Customer Support, you'll receive continued training and find yourself playing an increasing role in customer engagements in line with your learning.

Responsibilities

  • Answer incoming customer calls regarding billing issues, product problems, service questions and general client concerns
  • Resolve customer complaints via phone, email, or social media.
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Assist with placement of orders, refunds, or exchanges
  • Advise on company information
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Inform customer of deals and promotions
Job Requirements
  • We are currently seeking to recruit graduates (with 0-2 years’ work experience) to join our Operations Support team
  • Excellent customer service and phone skills
  • A natural communicator
  • English language fluency is a benefit
  • Strong reading and writing skills
  • Skills with use of Microsoft Office Suite, such as Word and Excel
  • Exhibits the ability to multi-task, a strong attention to detail, proficiency with numbers and effective organizational skills
  • Passionate about working in a fast-paced, high growth environment
  • Professional, but fun. Willing to learn and take feedback
  • Responds well to coaching in a cross-functional team environment.
  • Must have flexibility in work hours during peak times
New
WUZZUF Badges

Bosta prefers having strong proficiency in the following abilities for this job: Problem SolvingEnglish WritingEnglish Speaking and Teamwork.

You can verify these abilities and earn related WUZZUF badges by taking Viriphi Assessment. These badges will also increase your chances at 1000s of jobs on WUZZUF.

About this Company

Bosta is an on-demand delivery service that allows people and businesses in dense cities to send and get things easier with a push of a button.

See all Careers and Jobs at Bosta
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