Customer Support Representative

Bosta - Maadi, Cairo

120
Applicants for
2 open positions
43
Seen
13
Shortlisted
27
Rejected
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Negotiable
Languages:
English
Vacancies:
2 open positions
About the Job

Bosta is a high-growth technology company on a mission to improve logistics in emerging markets. We are hiring Customer Support Representative who will be able to cope with the fast-moving environment of a startup.

Throughout your career in Customer Support, you'll receive continued training and find yourself playing an increasing role in customer engagements in line with your learning.

Responsibilities

  • Answer incoming customer calls regarding billing issues, product problems, service questions and general client concerns
  • Resolve customer complaints via phone, email, or social media.
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Assist with placement of orders, refunds, or exchanges
  • Advise on company information
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Inform customer of deals and promotions
Job Requirements
  • We are currently seeking to recruit graduates (with 0-2 years’ work experience) to join our Operations Support team
  • Excellent customer service and phone skills
  • A natural communicator
  • English language fluency is a benefit
  • Strong reading and writing skills
  • Skills with use of Microsoft Office Suite, such as Word and Excel
  • Exhibits the ability to multi-task, a strong attention to detail, proficiency with numbers and effective organizational skills
  • Passionate about working in a fast-paced, high growth environment
  • Professional, but fun. Willing to learn and take feedback
  • Responds well to coaching in a cross-functional team environment.
  • Must have flexibility in work hours during peak times
About this Company

Bosta, a logistics company based in Cairo, helps businesses deliver their packages same day leveraging the latest and greatest using technology and algorithms.

In less than 9 months, we closed 3 rounds of investment with Egyptian and Emirati institutes funding our vision to become the next unicorn in Logistics.

See all Careers and Jobs at Bosta