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Job Description
- Install and configure computer hardware operating systems and applications.
- Monitor and maintain computer systems and networks.
- Talk staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
- Replace parts as required.
- Provide support, including procedural documentation and relevant reports.
- Follow diagrams and written instructions to repair a fault or set up a system.
- Support the roll-out of new applications.
- Set up new users' accounts and profiles and deal with password issues.
- Respond within agreed time limits to call-outs.
- Work continuously on a task until completion (or referral to third parties, if appropriate).
- Prioritise and manage many open cases at one time.
- Conduct electrical safety checks on computer equipment.
Job Requirements
- Degree in Computer Science or Information Technology.
- Certification in Microsoft is advantageous.
- Prior experience in tech support, desktop support, or a similar role.
- Proficiency in Windows
- Experience with remote desktop applications and help desk software.
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.
- Familiar with networks and servers
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