Job Details
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Job Description
- Identifying areas of service improvements and developing programs that improve the overall quality of the customer's experience when interacting with the Contact Center, and monitors the result of stated recommendations.
- Provides structured and timely recommendations; verbal and/or written feedback to Call Center leadership, Call Center operations, and the Training teams.
- Develops and conducts targeted group coaching sessions for analysts that address Service Quality deficiencies and/or improvement opportunities.
- Collaborates with call quality team members to identify and streamline processes and implement process standards that enhance service delivery and the customer experience.
Work Conditions:
- Gross Salary 3500.
- Social insurance.
- 2 days off (Sunday is fixed ) and the other day is Rotational.8 Hours/shift Rotational including break
- The 1st shift From 12 AM Till 8 AM.
- The 2nd shift from 4 AM Till 12 PM.
Job Requirements
- Males ONLY.
- Fluent in English.
- Graduates & Undergraduates can Apply.
- Cairo / Maadi Citizens is Preferable.
