Customer Service Executive
Smart Village, GizaPosted 11 years ago2,306Applicants for40 open positions
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Job Details
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Job Description
- To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements.
- Responsible for relationship building and resolving customer queries and issues in a professional manner (where applicable).
- Responsible for relationship building and account management while resolving customer inquiries in a professional manner.
- Take ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
- Might be required to achieve individual sales goals.
Job Requirements
- Ability to speak and understand English.
- Ability to write business letters and reports.
- Good conversational skills to hold the attention of the customer on the telephone.
- Ability to grasp a query quickly.
- Ability to understand and interpret numeric data.
- Minimum, basic computer knowledge.
- Ability to build rapport with people.
- Flexibility to work shifts 24/7.
