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Job Description
- Oversee Staff; one of the main duties of store supervisors is to oversee all the professional activities of their store’s floor salespeople, cashiers, shelf stockers, and other employees. This can involve advising staff, providing regular performance reviews, training new staff members, and scheduling shifts.
- Meet Financial Goals; another main duty of store supervisors is to do all they can to help their store meet its financial objects. This can include drawing up budgets, analyzing expenditures, evaluating the amount of merchandise delivered versus the amount of merchandise sold, and more.
- Maintain Inventory; Store supervisors are responsible for maintaining their store’s inventory. In the back of the store, this means ensuring that deliveries are made on time, that inventory counts are accurate, and always remaining adequately stocked without unnecessary waste.
- Maintain Sales Floor; In addition to maintaining their store’s inventory, store supervisors are responsible for maintaining their store’s sales floor. This involves setting up new displays, ensuring that the store is clean and orderly, and making sure shelves are stocked.
- Customer Service; as one of the highest-ranking employees at a store, store supervisors regularly help customers, addressing their questions, concerns, and comments. This can include helping customers to find specific items, sorting out complex refunds, resolving complaints, and more.
- Record Keeping; To provide informed decisions, store supervisors must keep detailed records, including expenditure reports, sales figures, and employee performance. They will then use those records to help make smarter decisions in the future.
Job Requirements
- Customer service skills
- Attention to detail
- Financial acumen
- Communication
- Management skills
- B.A degree in any related discipline
