Job Details
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Job Description
- Respond to technical support requests in person, via phone, or by email
- Diagnose and resolve technical hardware and software issues
- Research questions using available information resources
- Advise user on appropriate action
- Follow standard help desk procedures
- Redirect problems to appropriate resource
- Identify and escalate situations requiring urgent attention
- Implement Change, Add, Replace and Upgrade IT activities as planned
- Log all help desk interactions
- Prepare activity reports
- Track, route problems and requests and document resolutions
- Administer help desk software
- Keep a current and accurate log and track of all IT assets
- Stay current with system information, changes and updates and fundamental operations of relevant software, hardware and other equipment
- Attend scheduled training
Job Requirements
- University Degree in Computer Engineering or Communication is a Must
- Certificate in CCNA and/or MCSA is a Must
- Oral and written communication skills in English is a Must
- Problem analysis
- Problem-solving
- Customer service orientation
- Attention to details
- Problem analysis
- Problem-solving
- Attention to detail
- Team work
- Stress tolerance
- Planning and organizing
- Learning skills
