Customer Service Representative
AGI -
Cairo, EgyptPosted 7 years ago114Applicants for1 open position
- 48Viewed
- 0In Consideration
- 1Not Selected
Job Details
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Job Description
- Primary job functions do not typically require exercising independent judgment.
- Typically reports to a supervisor or manager.
- The target is to ensure excellent service standards and maintain high customer satisfaction.
- Rely on instructions and pre-established guidelines to perform the functions of the job.
Job Requirements
- Requires a 5 years of experience in the real estate field or in a related area.
- Has knowledge of commonly-used concepts, practices and procedures within a particular field.
- Works under immediate supervision.
- Proven customer support experience
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- college degree preferred
- Product Knowledge
- Quality Focus
- Market Knowledge
- Documentation Skills
- Listening Skills
- Phone Skills
- Resolving Conflict
- Multitasking
- Patience
- Negotiation
- Positive Attitude
- Attention to Detail
- People Oriented
- Analysis
- Problem Solving
- Organizational Skills
- Adaptability
- Ability to Work Under Pressure
- Computer Skills