After Sales Operations Supervisor

Ahmed El-Sallab -
New Cairo, CairoPosted 4 years ago

328Applicants for2 open positions

Job Details

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Supervising the branch's personnel / functions as company customer service representatives
Responsible for following up on transport reservations and implementing them with the concerned departments
Follow-up on complaints received from branch clients, and resolving / escalating them as required
Ensure the periodic presence / implementation of reception and customer service personnel in the tasks assigned to them
Follow up on employee requests / complaints within the branch in coordination with the director of the department and other concerned departments
Coordination with all other departments regarding customer deliveries
Follow up on a daily basis with the internal coordination unit to ensure that customers' problems related to deliveries / factory complaints are solved.
Investigate customer's problems and find solutions.
Communicate with customers via phone, email, or letter.
Provide scripts to read from during phone calls.
Handle major incidents that cannot be resolved by agents.
Resolve complaints and order issues.
Ask customers to provide feedback on agents and customer service experience.
Oversee product exchanges and returns.
Compile and print reports on overall customer satisfaction.
Train agents on how to adequately address problem over the phone or how to write correspondence.
Work with management on customer service initiatives.
Supervise customer service managerial staff.

5+ years work experience in similar position.
Proficient knowledge of customer service, and standard office practices and procedures.
Proficient computer skills.
Proficient standard office equipment skills.
Outstanding communication skills, both written and verbal.
Strong people skills.
Excellent phone etiquette.
Outstanding organizational skills.
Available to work shifts.