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Customer Care officer

LAVA International
Cairo, Egypt
Posted 7 years ago
129Applicants for5 open positions
  • 36Viewed
  • 1In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

Job Description:

  • Good Knowledge about mobile phone industry.
  • Ability to handle all customers answering product and service questions, suggesting information , lead times , main quality checking about Mobile phones products and services.
  • Good Knowledge about mobile phone service process, after sales progress, customer needs.
  • Ability to work under pressure and handle all different customer behaviours
  • Ability to make quality basic checking for mobile devices and handle all kind of customers.
  • Maintains customer records by updating cases on system applications
  • Good way to communicate with team.
  • clarifying the customer's complaint in details to Technical team and follow up the quality progress till the end .
  • Determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Ability to make quality basic checking for mobile devices and handle all kind of customers.
  • Maintains customer records by updating cases on system applications.
  • Should be able to organize the work and time efficiently and to work supportively within a team.

Job Requirements

  • University graduate.
  • V.Good commands of English
  • Experience from 1-3 as a customer care officer or related field
  • Preferable to have an experience in working on mobile service center.
  • Good communication skills..

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