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Job Description
Job Description:
- Good Knowledge about mobile phone industry.
- Ability to handle all customers answering product and service questions, suggesting information , lead times , main quality checking about Mobile phones products and services.
- Good Knowledge about mobile phone service process, after sales progress, customer needs.
- Ability to work under pressure and handle all different customer behaviours
- Ability to make quality basic checking for mobile devices and handle all kind of customers.
- Maintains customer records by updating cases on system applications
- Good way to communicate with team.
- clarifying the customer's complaint in details to Technical team and follow up the quality progress till the end .
- Determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Ability to make quality basic checking for mobile devices and handle all kind of customers.
- Maintains customer records by updating cases on system applications.
- Should be able to organize the work and time efficiently and to work supportively within a team.
Job Requirements
- University graduate.
- V.Good commands of English
- Experience from 1-3 as a customer care officer or related field
- Preferable to have an experience in working on mobile service center.
- Good communication skills..