Customer Care officer

Job Description:

• Good Knowledge about mobile phone industry.
• Ability to handle all customers answering product and service questions, suggesting information , lead times , main quality checking about Mobile phones products and services.
• Good Knowledge about mobile phone service process, after sales progress, customer needs.
• Ability to work under pressure and handle all different customer behaviour.
• Ability to make quality basic checking for mobile devices and handle all kind of customers.
• Maintains customer records by updating cases on system applications.
• Good way to communicate with team.
• clarifying the customer's complaint in details to Technical team and follow up the quality progress till the end .
• Determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Ability to make quality basic checking for mobile devices and handle all kind of customers.
• Maintains customer records by updating cases on system applications.
• Should be able to organize the work and time efficiently and to work supportively within a team.