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L1 Repair Engineer

LAVA International
Cairo, Egypt
Posted 7 years ago
55Applicants for40 open positions
  • 36Viewed
  • 26In Consideration
  • 9Not Selected
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Job Details

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Job Description

Job Description:

  • To be located in L1 service center L1 branch , to handle all customers with different inquiries using company regulations.
  • Making basic troubleshooting steps for mobile devices to detect the type of fault to take the right actions.
  • Ability to deal with different mobile SW download tools ,
  • Take a fast actions with courier service team to send and receive the devices from L1 to higher service levels and explain the process to customer .
  • Give answers for both product and service questions to customer .
  • Make basic Mobile troubleshooting , suggesting Info.
  • receive the devices from customer and deliver to them after being finished.
  • Deal with Lava Portals , Systems , and should be team .
  • Work with customer service team to ensure proper customer service is being delivered.
  • Answer questions about warranties or terms of sale.
  • Act as the company gatekeeper.
  • Suggest solutions when a product malfunctions.
  • Handle product recalls

Job Requirements

  • Education: Bachelor’s degree in engineering (communication department)
  • Experience: 1-2 Years of experience in a similar field
  • Languages: Excellent command of English & Arabic (speaking, reading and writing)
  • Skills: Excellent computer skills
  • Smart enough to deal with different type of customers.
  • Have a technical background about mobile maintenance industry .
  • Good Communication skills .
  • Active listening .
  • Good way of objection handling cases.
  • Presentable &well Groomed.
  • Fast learner to understand company rules and importance of first customer interface .
  • Good knowledge about using computer skills.
  • Be available to work on shift basis.

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