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Job Description
- Supervising a team.
- Respond to & record consumer inquiries and questions raised through phone lines for customers.
- Maintain accurate data input of consumer inquiries, questions and enter feedback on the customer services database.
- To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy.
- To provide a high level of customer service to clients at all times.
- To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately.
- To work effectively as part of a team, developing effective and supportive relationships with colleagues.
- To troubleshoot through the use of open questions, support documents and system training.
- To have a sound knowledge of all products and services, understanding their use and functionality.
Job Requirements
- Supervision experience is a must.
- Graduation certificate or equivalent.
- Excellent knowledge of German Language - German Language Proficiency Level Required.
- Financial background is preferred.
