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Job Description
- Change Control Analyst will perform all key functions for the facilitation, execution, and reporting of all change control practices both internally and externally with government agencies.
- Maintain the change control processes and procedures within the Change Management Plan to support both internal and external change control
- Engage internal and external stakeholders throughout the change process to ensure compliance and comprehensive communications related to all upcoming changes
- Facilitate internal Change Control Board (iCCB) meetings including agenda development, report generation, and change review/disposition process
- Submit changes and perform key liaison tasks following defined government agency processes to ensure changes are represented and approved in Government Agency CCB meetings
- Review/manage changes for internal test lab environments and manage changes throughout the change lifecycle Conduct change tracking, status accounting, and audits
- Generate and evaluate Change Management metrics
- Support creation of contract deliverables and change control project artifacts
- Support training efforts as required - provide input, document requirements and support the design and delivery of training programs
Job Requirements
- Bachelor’s degree or 4-6 years demonstrated change management related experience
- Experience with ITSM change management tools (i.e. Service Now, Remedy)
- Experience in areas of release management, project planning and audit
- Experience working with the federal government agency change control boards
- Knowledge of IT systems management, particularly Systems Engineering Life Cycles (SELC) and Software Development Life Cycle (SDLC)
- Familiarity with Waterfall and AGILE development methodologies as well as ITIL/ITSM experience
- Effective oral and written communication skills with customer, technical, and management personnel Must possess a self-starter mentality and be an effective problem-solver
- Ability to work as part of a team and work independently
- Exceptional organizational and multi-tasking skills
- Extensive Experience with Microsoft Office (including MS Office Suite, Visio, and MS Project) Ability to obtain a Public Trust and DHS Suitability clearance Desired Qualifications
- Experience with SharePoint and JIRA
- ITIL certification
