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Job Description
- Protect the brand image and increase the brand loyalty with our customers.
- Review user content and escalate or flag as necessary.
- Take the lead on the comments being made on the social media channels as they come in and produce material for the social media comments as required.
- Being aware of the latest trends within the public domain.
- Full responsibility for your accounts and how information is handled and gathered.
- Measuring and creating reports to keep a track of customer feedback.
- Keeping on top of latest trends within the public domain.
- Understanding and promoting our brands to our customers ensuring our standards are consistently met, with a good understanding of our competitors.
- Taking part in daily/weekly meetings to ensure all departments have the latest communications.
- Develop new accounts.
Job Requirements
- Proven working experience in social media marketing or as a digital media specialist
- Excellent consulting, writing, editing (photo/video/text), presentation and communication skills
- Demonstrable social networking experience and social analytics tools knowledge
- Knowledge of online marketing and good understanding of major marketing channels
- Positive attitude, detail and customer oriented with good multitasking and organizational ability
- Very Good in English
- BS in Communications, Marketing, Business, New Media or Public Relations
- A good awareness of social media and all aspects of the digital age.
- Excellent customer service skills and communication skills.
- Being able to make a good judgment on individual cases and escalating more serious concerns to members of the senior management team.
- You must have excellent working knowledge of Facebook, Twitter, You Tube and other social media.
