Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Communicating with customers through mail.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Ensure customer satisfaction and provide professional customer support.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Responsible for meeting Customers within the company or in exhibitions.
- Responding to customer inquiries and emails immediately.
- Responsible for arranging the customer’s visit to the factory including (hotel reservation - internal transportation arrangement).
- Responsible for conducting a feasibility study for the order in terms of (quantity - possibility of operation - drawings).
- Follow-up of orders’ production process from the beginning of the order to the shipping and collection.
- Organizing the orders according to shipping schedule in a way that facilitates the process for the operating departments under the supervision of the head of the department.
- Responsible for performing Performa for operation (for the customer, shipping, production department and graphics) with a specific schedule under the supervision of the head of the department.
- Responsible for following up the shipping dates, the port of shipment and the shipping line (according to the agreement).
- Responsible for following up on shipping documents after shipment (sending a picture to the customer by email - sending the original to the credit bank)
- Follow up on client and broker accounts in the financial department.
- Follow-up of the group’s receivables movement towards customers by following up with the export department.
- Follow-up of production and packaging operations in the various sections of the group.
Job Requirements
- Possesses excellent handling skills and customer service.
- Ability to understand customer problems and needs.
- Very good English language skills.
- Proficiency in communication and negotiation skills in a distinctive way.
