Job Details
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Job Description
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Maintains call center database by entering information.
Job Requirements
- Verbal and written communication skills
- Listening skills
- Problem analysis
- Problem solving
- Adaptability
- Team work
