Customer Service Manager

KidZania Cairo - New Cairo, Cairo

Applicants for
1 open position
Experience Needed:
More than 7 years
Career Level:
Job Type:
Full Time
Negotiable, Medical Coverage , Social Insurance, Annual Bonus
1 open position
About the Job
  • Provides leadership and support for the Customer Service team members.
  • Ensures that service standards, policies and procedures are properly adhered to.
  • Maintains positive morale among team members at all times and maximizes a positive guest experience.
  • Responds quickly to guest requests or complaints in a friendly manner and appropriate action is taken with follow-up to ensure guest expectations have been exceeded.
  • Monitors Customer service levels through daily customers feedback and by reviewing comment card results and takes action as required
  • Ensures that the Customer Service/ Call center teams have the latest changes or information to pass on to the Guest , and be able to answer any questions they may have
  • Trains and develops personnel to meet expected customer service levels if needed.
Job Requirements
  • Minimum 7 years working experience in Hospitality background (Hotels, Malls etc)
  • Thorough knowledge of Customer Relationship Management practices, policies, and guidelines.
  • Effective negotiating skills as applied to resolution of service issues.
  • Previous guest service experience preferred.
  • Ability to identify and solve operational problems.
  • Excellent written and oral communication skills required.
  • Strong leadership skills and interpersonal communication skills.
About this Company

KidZania Cairo offers kids a variety of fun and interesting role-playing activities in a realistic city setting. Job activities such as doctor, firefighter, chef or flight attendant are associated with real-world brands, allowing kids to create and learn with realistic... (More)

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