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Customer Service Agent

iFix
New Cairo, Cairo
Posted 7 years ago
167Applicants for2 open positions
  • 0Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Quickly and accurately manage the inbound and outbound phone calls and successfully manage the escalation process with third party vendors and internal service center repairs.
  • Handle Service traffic, making sure clients get their issues assessed and are connected with the best service for their tech problem.
  • Ensure client satisfaction by offering specialized advice
  • Actively listen and pay attention to client issues.
  • Resolve client queries and problems according to the TP values and client procedures.
  • Respond to & record consumer inquiries and questions raised through phone lines for customers.
  • Maintain accurate data input of consumer inquiries, questions and enter feedback on the customer services database.
  • Ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy.
  • Provide a high level of customer service to clients at all times.
  • Manage work order, shipping, and receiving in addition to technicians' repairs status and routing.
  • Review documents, such as production schedules, work orders, or staffing tables, to determine personnel or materials requirements or material priorities.
  • Follow up with the work orders internally with the technical team.
  • Distribute production schedules or work orders to departments.
  • Examine documents, materials, or products and monitor work processes to assess completeness, accuracy, and conformance to standards and specifications.
  • Arrange for delivery, assembly, or distribution of supplies or parts to expedite flow of materials and meet production schedules.
  • Compile and prepare documentation related to production sequences, transportation, personnel schedules, or purchase, maintenance, or repair orders.

Job Requirements

  • Maximum age: 28
  • Ready for immediate hiring
  • University Graduate / Undergraduates
  • Fluent English
  • Flexible with rotational Shifts

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