Job Details
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Job Description
- Oversee customer relationships and understand their perspective/expectation
- Implement an effective customer loyalty program
- Maintain and increase the revenue of the department
- Make sure that all teams/sub-departments have been given proficient training
- Continuously work on team’s development and improvement plan through coaching and one-on-ones
- Maintain a healthy environment within the workplace
- Implement corrective actions needed to meet operational performance
- Provide guidance to direct reports
- Analyze and maintain all customers’ SLA
- Ensure that the department is in compliance with other departments to reach the organizational goals and to ensure smooth workflow
Job Requirements
- 4+ years of experience
- Excellent English
