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Senior CISCO Collaboration Engineer

Cairo, Egypt
Posted 4 years ago
15Applicants for1 open position
  • 10Viewed
  • 5In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

Professional Services

  • Support Technical Sales in developing HLD and SOW in light of vendor’s standards.
  • Generate LLD document as per the supplied HLD and SOW in light of vendor’s standards.
  • Coordinate with technical project manager in developing project implementation schedule as per project SOW.
  • Follow the project plan in deploying the installations of Large-Scale projects upon the agreed plan & Scope of work.
  • Perform project(s)’ Configuration as per its LLD proficiently & according to vendor’s Standards.
  • Develop & execute the project’s acceptance criteria and test plan.
  • Technical Supervision and follow up on the project engineer.
  • Conduct the quality assurance & testing in light of the acceptance criteria.
  • Provide a full Technical documentation of the implemented projects.
  • Prepare task status report as required.

Maintenance Contracts (Technical Support Responsibilities):

  • Efficiently respond to the escalated problems within the time agreed on the SLA (Service level Agreement).
  • Competently Troubleshoot and Solve the escalated problems (Level 1, 2& 3) within the time agreed on the SLA.
  • Follow the proper Escalation Matrix if the Problem is of a higher level or still persists.

Value Added Services (Technical Consultancy Responsibilities):

  • Participate in High Level Technical Value Add-On Services such as the Networking Performance tuning, Network Health Check.
  • Advise on configuration optimization for maximum uptime and performance.
  • Update Network documentation after any modification or change. (Configurations & Change Management).

General Tasks:

  • Fulfill personal development plan.
  • Participate in technical and non-technical know-how transfer with the team.
  • Perform all assigned tasks from the direct manager within the scope of department.

 

 Job Details:

  • Covering EGYPT market and also the region, mostly KSA
  • Work independently with project management
  • May lead to re-location in KSA or other selected country

Job Requirements

Required Skills:

  • Bachelor's degree in communication engineering, computer science or a relevant discipline.
  • 5 – 8 years of Collaboration experience.
  • Solid Hands-on experience UC Applications and Cisco Video Conferencing solutions.
  • Professional level in Customer Care Applications (cisco UCCX and/or UCCE).
  • Very good Knowledge of Technical reports writing.
  • Strong ability to troubleshoot complex Collaboration environments.
  • CCNP Collaboration certification is a must.
  • Working under pressure and performing efficiently.
  • Excellent time-management skills.
  • Good analytical and communication skills.
  • Customer oriented.
  • Multitasking and prioritization skills
  • Fast learning curve.

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