Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Team & 3rd Party Interactions:
- Respond to requests for technical assistance in person, via phone, and electronically.
- Diagnose and resolve technical hardware and software issues.
- Advise user on appropriate action.
- Follow up internet connection problems with ISP and network team.
- Managing mail accounts and followup email problems with mail service provider.
- Redirect problems to appropriate resource in case of not resolved.
HW/SW Setups:
- Installing and configuring computer hardware, software, networks, printers and scanners.
- Supporting Software and Hardware for Desktop Computers and Laptops with variable operating systems like Microsoft Windows, and Linux. And Apple OS is preferred
- Ensure anti-virus software is installed properly configured, and regularly updated.
- Operate servers and maintain the daily and monthly backups.
- Configure and Administer network hardware, devices, services, infrastructure and servers.
- Ensure servers availability, performance, and security.
Miscellaneous:
- Log all troubleshooting interactions.
- Document all IT changes.
- Identify and escalate situations requiring urgent attention.
- Performing routine audits of systems and software.
- Propose a design for company's network and to be responsible for executing the new design.
- Follow standard procedures for resolving database issues (preferred).
Job Requirements
- Bachelor's degree in computer science or engineering is more preferable.
- Minimum two years of experience in the same field.
- Hardware maintenance.
- Network design, configurations and maintenance.
- Problem solving, communication and follow up.
- Good command of English language.
- Professional and can work independently.
- Ability to cooperate with others to overcome problems.
