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Job Description
Please read the Job Description carefully before applying.
Overview
- Hamza Hub, a subsidiary of Hamza Group, is providing a holistic and interactive experience to discover, promote and learn about a wide range of products and industries related to Water Solutions. Through the hub's exhibitions, demos, workshops, and conversations visitors are invited to participate in an ongoing adventure of quality and innovation. The Hub also has a showroom that displays samples from Hamza Group products' portfolio with rotating exhibitions in collaboration with international partners. The Hub also presents scheduled programs, and events including guided tours, demonstrations by the Hamza Group Technical Team, workshops, and hands-on activities.
Job Role
- The Director of Hamza Knowledge Hub plays a crucial role in directing and managing the entire visitor experience journey. He/she will be responsible for supervising daily operations, maintaining operations budgets, ensuring security, and working in close collaboration with the customer relations, vocational learning & development, marketing, and sales teams to ensure the efficient usage of the Knowledge Hub. S/he is also responsible for arranging with Hamza external partners to deliver unique and diverse experiences at the Hub by implementing elements of interactivity, and technology.
Role Responsibilities:
- Assess, build, and lead the overall quality of the guest experience to ensure a premier experience.
- Manage the daily operations of the Hub.
- Create and sustain a welcoming environment for all visitors and staff.
- Develop and ensure that the Hub's systems, procedures, and practices support effective operations while providing outstanding customer service.
- Implement an assessment process of the visitor experience through constant evaluation of all aspects, and provide regular analytical reports to the Group CEO and management team.
- Manage operations budgets, including inventorying and replacing exhibit consumables.
- Maintain close coordination with the Customer Relations, Marketing and Vocational Learning & Development Team to ensure the provision of a seamless experience for all visitors.
- Work with the Marketing department to support admissions programs and promotions, and process memberships.
Job Requirements
Job Requirements & Specifications:
- A minimum of ten years of progressively responsible experience in managing guest relations, professional staff, and operations within a high customer/guest-eccentric environment and technology. Experience in specialty retail or hospitality is a must.
- Must enjoy working with the public and demonstrate friendliness, professionalism, enthusiasm, and a customer-focused approach.
- Should possess excellent organizational skills, a considerable degree of initiative, and ability to manage and prioritize multiple projects and timelines in a fast-paced environment.
- Must have effective and persuasive communication skills: able to speak and write clearly and informatively and able to present information to a variety of internal and external stakeholders.
- Excellent communication skills, enjoyment of working with the public.
- High energy and the ability to work in a dynamic environment.
- Excellent attention to detail.
- Ability to prioritize tasks for self and others.
- Five-day onsite schedule with the possibility for evenings and weekends.
- Bachelor’s degree and post-graduate will be an advantage
