Customer Service Associate

• Customer Support Agents are dedicated to helping our USA Based clients achieve success and advising on best practices for using our products and services.
• You will become an expert in our product suite, will partner with internal teams to ensure client satisfaction and identify at-risk accounts to contribute to a high rate of case volume. It will take a strong english communicator to be successful in this role.
• The ideal candidate will be willing and able to take on increasing amounts of responsibility on the Client Success Team over time, eventually managing their own client base.

Your Responsibilities Will Include:

• Managing client relationship, on-boarding, reporting, and renewals process
• Managing inbound client questions and proactively delivering product best practices, personalized recommendations, and updates
• Developing a trusted advisor relationship with clients, ensuring they are trained and effectively using the product on a consistent basis in line with their defined objectives and strategy
• Monitoring trends in product adoption and utilization, identifying at-risk clients and working across internal teams to address those risks
• Participating in planning and creating content for client engagement projects, including webinars, conferences and email campaigns
• Contributing to the improvement of internal documents, presentations and communication processes

Working Hours: 2:00 PM - 11:00 PM