Quality Assurance Executive - Contact Center

Confidential Company - Maadi, Cairo

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Experience Needed:
2 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time Part Time Shift Based
Salary:
Negotiable
Languages:
Arabic, English
Vacancies:
1 open position
About the Job

This is a new and exciting opportunity for ambitious young men and women, a new tech startup in Kuwait is hiring for its call center in Cairo that will cover the Kuwait Market and in the future other GCC countries

Interviews in 1st week of August 2017

The Kuwait tech startup is currently operating the most successful Mobile App Delivery Service in Kuwait and is facing a challenging massive and rapid growth. Looking for only young, bright, energetic calibers who want to step out of their comfort zone and assist the company to achieve great success

Tasks

  • Monitor transactions (recorded calls), (live calls), Emails & Chats to perform the needed quality scoring
  • Provide live coaching to agents and prepare reports on quality progress and recommend improvements on the process as a whole
  • Investigate service quality issues and complaints and report to management
  • Prepare and submit daily/weekly/monthly reports on QA performance and action plans for improvement
Job Requirements
  • Minimum of 2 years in the contact center industry
  • Must have previous experience as QAE in a contact center