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Job Description
This is a new and exciting opportunity for ambitious young men and women, a new tech startup in Kuwait is hiring for its call center in Cairo that will cover the Kuwait Market and in the future other GCC countries
Interviews in 1st week of August 2017
The Kuwait tech startup is currently operating the most successful Mobile App Delivery Service in Kuwait and is facing a challenging massive and rapid growth. Looking for only young, bright, energetic calibers who want to step out of their comfort zone and assist the company to achieve great success
Job Requirements
Qualifications
- Proficiency in English language to meet the required bench mark
- Proficiency in other languages as required meeting the required accredited bench marks.
- Requires a minimum of 2 years experience most of which in Customer Service/ Call Center
- Being familiar with call center technologies is preferred
Skills
- Excellent written and communications skills.
- Patient, Motivated self starter
- Team work Spirit.
- High problem solving skills
- Excellent time management and self organizing
- Displays positive professional outlook and behavior
- Ability to Identify who are the Customers, Understand Customer Requirements and Satisfaction Needs, Responsibility vis-à-vis Customers, Commitment to ensure Satisfaction
- Ability to comprehend and set objectives, Identify key indicators and expected results, Focus on Achieving Objectives & overcoming difficulties
- Sense of Quality & Precision in fulfilling duties & Tasks, Striving to improve quality of performance,
- Ability to work through uncertainty, Flexibility to Change Direction and adopt new approaches, Motivated vis-à-vis changes & Challenges, Open and willing to learn
- Willingness to Lead the way for others, Commitment to share knowledge with others, Ability to Delegate, Empower and Support Staff, Risk Taking with Ownership and Commitment to Vision/Objectives
- Ability to Listen and Understanding Others, Ability to be Assertive and Explain to Others, Having a proper level of Emotional Intelligence and Ability to Influence Others
- Ability to See the Bigger Picture, Set Clear Objectives & Priorities, Ability to Develop a Plan, Set Priorities, Allocate Resources and Monitor Progress
- Ability to Set Priorities, sort out dependencies and classifications as well as Manage own time
- Kuwait or GCC Accent is a major plus but not mandatory, since we are serving Kuwait Market, we are looking for agents who have experience in Kuwait or GCC countries (anyone who lived for sometime in Kuwait)
