Recruitment Section Head

Raya Contact Center - Maadi, Cairo

211
Applicants for
1 open position
13
Seen
Experience Needed:
7 to 10 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Negotiable
Languages:
English
Vacancies:
1 open position
About the Job

Job Purpose:

To contribute to the achievement of LOB objectives by guiding team and developing relevant sources for meeting recruitment needs with maintaining COPC standards.

Key Responsibilities:

  • Responsible for ensuring recruitment needs and targets are being met
  • Ensuring all recruitment policies, procedures and techniques are adhered to and initiatively recommends improvements
  • Managing the selection and assessment process to ensure the quality of employees is sufficient and effective for the growth of the organization
  • Handling activities related to dealing with outside suppliers, Recruitment Agencies and employment fairs
  • Sourcing and identifying candidates to meet active requirements
  • Responsible for maintaining an active and organized pipeline of applications for various positions
  • Reporting recruitment performance ( on time and quality of hiring) metrics on Table-F
  • Monitoring team performance in comparison to the benchmarks and conducts problem solving when and if required
  • Auditing when and if required on recruitment team for ensuring compliance with COPC Standards
  • Provides coaching and development to recruiter/recruiter to enhance their skills in providing excellent internal customer service
  • Settles team objectives on quarterly basis and conducts annual performance appraisal for team
  • Performs other recruitment related activities

Areas Job Impacts:

On all departments as successful implementation of HR practices Impacts on the overall customers and services and attaining the COPC validation on annual basis.

Contacts within Raya but outside own area of work :

All Company Departments - All LOBs Human resources Departments - Raya Holding Top Management

Contacts Outside Raya:

  • Potential and Existing clients
  • HR agencies and consultants
  • Suppliers
  • Labor and social insurance Legal Offices
Job Requirements
  • Minimum of 7 Years of work Experience in Human Resources field
  • Experience in Contact Center Industry is an added plus

Educational Background:

  • Bachelor Degree in Business Administration or Human Resources
  • HR related post graduate studies

Interpersonal Level:

  • Strong people Management Skills
  • Dynamic
  • Result Orientation
  • Ability to plan and set clear objectives
  • Strong Time Management Skills
  • Strong Communication Skills
  • Strong negotiation skills

Business Level:

  • Excellent Understating of RAYA’s Human Resources policies and procedures
  • Excellent Understating of RAYA’s culture & values
  • Excellent Understanding of the Contact Center business
  • Excellent Understanding of Company SOD
About this Company

Headquartered in Cairo, Egypt, yet unrepressed to cover operations in all continents, Raya Holding is an auspicious investment conglomerate managing a diversified investment portfolio. As the parent company for ten up-and-coming lines of business, Raya Holding operates in the... (More)

See all Careers and Jobs at Raya Contact Center
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