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Job Description
- Maintaining proper operation of all internal and third party business applications.
- Providing assistance and support to all users of business applications, responding to their queries and requests within company policies and procedures.
- Manage and monitor Active Directory, File Server, office 365, UTM, Routers, Switches, Firewall, and connectivity.
- Provide daily assistance, help-desk support and first level trouble shooting and problem solving to internal business applications (i.e. ERP system)
- Provide advice and training to end-users.
- Monitor and respond quickly and effectively to incidents and requests.
- Escalate calls to IT Manager upon determination that problem exceeds level of experience.
- Install, configure and administer applications components and manage user access permissions on them.
- Develop queries and reports.
- Manage and monitor database backups.
- Liaise with vendor support on all issues.
Job Requirements
- Experience in implementing and/or supporting business applications
- Excellent Knowledge of Database concepts, SQL and Microsoft SQL Server.
- Experience with SQL Server Reporting Services and Microsoft SQL Server 2014 Report Builder is a plus
- Certification in Microsoft SQL Server is a big plus
- Good command of English language
- Good understanding of main business functions (e.g. accounting, sales, personnel)
- Experience in supporting business applications (ERP is a big plus).
- Hands on experience with software development, database design, SQL Server 2014, IIS, Windows Server 2012, Windows 10/8/7/, Microsoft Office.
- Experience with SQL Server Reporting Services is a big plus.
- Certification in SQL Server is a big plus.
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