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Job Description
The Sales Area Manager is the main client relationship officer responsible for carrying out and growing the paper trading activity. Covering a given market or several markets, the SAM shall be responsible for:
- Receiving client inquiries for paper goods and matching them with supplier availability and closing sale
- Conversely, receiving mill allocation availability, locating an appropriate client and closing sale
- Developing pipeline of clients by contacting prospects and proposing our products
- Following up on sales transactions with market coordinators and taking appropriate and early action in the event of any problem, potential delay, missing documents etc. proactively and quickly
- Handle client complaints and grievances in a timely and proactive manner
- Maintain regular contact with clients and prospects
- Participate in sales meetings and come up with creative, effective ideas for business growth, client satisfaction, supplier and product development etc.
- Respect sales targets and take early remedial action when under-performing
- Participate in annual sales and expense target setting (budget) in line with company overall targets and objectives
- Monitor all costs, including cost of goods sold (variable costs), and ensure most efficient and economical means of doing business
Job Requirements
- Actual sales vs. target
- Profitability within acceptable margins
- Client satisfaction and sustainable business relations
- Supplier satisfaction
- University degree in business or similar
- Experience in similar position in paper or other trading commodity environment
- Good interpersonal and communications skills
- Soft skills: initiative, problem solving and creativity, team attitude, respect, dedication, professional behavior, integrity
