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Job Description
- Assist customers using social media websites, online tools, email and phone.
- Review user generated comments and posts in a quick and timely manner.
- Respond to comments when appropriate to foster a positive community and add value to the user’s experience.
- Escalate User Generated Content where appropriate to internal stakeholders.
- Follow up frequently with customers throughout the life of their interaction with our online presence.
- Develop a friendly rapport with customers.
- Work in conjunction with staff across departments.
Job Requirements
- Knowledge of functionality of all social media platforms.
- Basic knowledge of best practices of public relations.
- Basic knowledge of best practices of customer care.
- Excellent communication skills and creative writing skills with a passion for social media and connecting people in both Arabic and English.
- Ability to work well under pressure and in potential crisis situations.
- Demonstrated ability to produce community management guidelines and documents that reflect the understanding and implementation of the role of social media and its effects.
- Excellent attention to detail.
- Knowledge and/or experience in online reputation management.
- Ability to manage multiple projects simultaneously.
