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Job Description
- Interpret day-to-day business objectives and preparation/execution of operational practices/work programs.
- Supervise Payroll staff and fill in for the manager as needed and prepare work schedules to ensure appropriate coverage.
- Facilitate weekly (as required) team calls/meetings.
- Assist in monitoring workload and evaluate direct reports and may review the evaluations/development plans of others.
- Ensure team members acquire necessary skills and performance attributes, in line with business and personal development needs.
- Provide guidance to and shares knowledge with colleagues/team members relating to own specialization.
- Assist Payroll manager to create annual team objectives.
- Escalate potential service issues to Payroll manager.
- Directs work within clear budgetary guidelines.
- Participates in interview process for new hires into Payroll roles.
- Defines standards and reusable approaches within the Payroll operational framework.
- Train team members on new or enhanced operation procedures and policies.
- Identify process improvement initiatives and define standards for new processes.
- Cover for team members in back-up role for vacation and/or high-volume work efforts.
- Approve and release manual off-cycle check payments.
- Implement quality control measures.
- May be accountable for ongoing management of effective client service relationship in one area of the business as the main point of contact for senior client representatives.
Job Requirements
- Strong and proven analytical skills.
- Excellent MS Office skills (MS Excel, MS PowerPoint).
- Strong Negotiation skills.
- Strong Time Management skills.
- Self-management skills.
- Ability to work under pressure and tough deadlines.
- Manage Payroll for over 2000 employee is a must.
