Job Details
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Job Description
Main Duties:
- Draw up client bookings for tables and ensure that tables are set before clients’ arrival
- Manage the front desk by receiving incoming calls, greeting and attending to customers
- Inform guests about the availability of tables and direct them to the tables
- Keep records of guests who visit the restaurant
- Assist customers with answers to queries, and proffer solutions to issues within your capacity
- Collaborate with other restaurant staff and the management to ensure that customer complaints are properly attended to in a timely manner
- Ensure that clients make payment for services before they exit the restaurant
- Keep clear records of payments received and make detailed notes of balance payments
- Check restaurant’s emails and respond to them accordingly; draw the attention of management to certain mails when necessary
- Communicate with other staff, such as dinners, informing them of clients’ bookings, needs and complaints.
Job Requirements
- Bachelor’s degree in hotel management
- A Smart, Good Looking & well behaved female
- Basic knowledge of English language & computer skills
- Having work experience in similar position and industry is an advantage
- Excellent phone etiquette
- Excellent communication skills
- Multitasking ability
- Possess retentive memory to remember bookings
- Ability to pay attention to details
- Ability to maintain orderliness
