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Senior Customer Relations Executive

Travco Properties
Alexandria, Egypt
Posted 7 years ago
67Applicants for1 open position
  • 67Viewed
  • 23In Consideration
  • 44Not Selected
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Job Details

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Job Description

  • Responsible for the work requests from TP communication channels and issue work orders accordingly.
  • Prepares schedules for the planned and periodic maintenance.
  • Responsible for the documentation of the projects' units.
  • Inspects all units ready to deliver with cooperation of the facility management team.
  • Responsible of unit delivery to client with the support of the Facility management team and signing the final delivery contract.
  • Ensure that Facility Management services are meeting the customer requirements.
  • Responsible of Maintenance requests follow up and fees collection with the Facility management team and to be delivered to Finance Department.
  • Attends weekly meetings with the Facility Management Team on site and sharing updates with the Customer Care team.
  • Creates and distributes daily, weekly and monthly reports.

Job Requirements

  • Experience in the Facility Management of the Real estate field.
  • Have a good knowledge in asset maintenance.
  • Ability to handle clients' complaints.

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