Operation Specialist (Human Resources)
Qsource -
New Cairo, CairoPosted 3 years ago680Applicants for1 open position
- 38Viewed
- 13In Consideration
- 4Not Selected
Job Details
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Job Description
- Operate as the lead point of contact for any and all matters specific to customers and outsourcing/backup staff.
- Response to all received requests related to hiring process from outsourcing/backup staff by mail or phone calls and forward them accordingly to HR Specialist.
- Response to all replacement requests received from clients and report them to direct manager to start the replacement process.
- Receive client new job vacancies requests and forward them accordingly to HR Recruiter to start the recruitment process.
- Conduct daily business meetings with direct manager to discuss the operations running process.
- Set a monthly plan of backup presence and allocation at the beginning of each month and report them to direct manager.
- Follow up on backup team daily attendance.
- Receive all outsourcing/backup team requests, solve any problem related to their work and report them to direct manager.
- Receive all outsourcing/back up staff vacations requests and send them accordingly to HR specialist to update vacations sheet.
- Send backup team monthly attendance sheet to finance in order to administrate payroll.
- Set a periodically performance review plan to ensure customer and employee satisfaction.
- Maintain and update client data sheet.
- Conduct semiannual/annual meetings with client, employee and with cooperation of HR team to ensure the process of performance appraisal.
- Follow up on training process to ensure backup team are getting all training courses needed for improvement according to market trends.
- Reporting any financial changes on outsourcing salaries monthly to managing director.
- Receive NHDF sheet from HR Recruiter and update client sheet accordingly.
- Handling client contract renewal process under supervision of direct manager.
- Responsible for new hire/backup team salaries and bank account process and reporting them to direct manager.
- Conduct business meetings with clients to ensure client’s satisfaction.
- Build and maintain strong and long lasting customer relationships.
- Send a Quotation for existing Customers after negotiation about the increase or any raising.
Job Requirements
- Females Only.
- Presentable.
- Excellent English.
- Very good communication skills.
- Can work under pressure.
