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Job Description
- Plan and monitor the ongoing company presence on social media (Twitter, Facebook, etc.)
- Protect the brand image and increase brand loyalty with our customers.
- Review user content and escalate or flag as necessary.
- Being aware of the latest trends within the public domain.
- Full responsibility for your accounts and how information is handled and gathered.
- Measuring and creating reports to keep track of customer feedback.
- Keeping on top of the latest trends within the public domain.
- Understanding and promoting our brands to our customers ensuring our standards are consistently met, with a good understanding of our competitors.
- Take the lead on the comments being made on the website as they come in and produce material for the website comments as required.
Job Requirements
- A good awareness of social media and all aspects of the digital age.
- Excellent customer service skills and communication skills both orally and written as a lot of work is done via email or online.
- Being able to make a good judgment on individual cases and escalating more serious concerns to members of the senior management team.
- Skills and experience in creative content writing.
- Analytical mindset and critical thinking.
- Excellent communication and interpersonal skills.
- Bachelor in marketing or relevant field.
- Proven experience as a Digital Marketing Executive or similar role from 2-4 years.
- Excellent understanding of digital marketing concepts and best practices.
- Have a fair understanding of youtube ads.
- Flexible.
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