Call Center Agent
YELO -
Sheraton, CairoPosted 4 years ago106Applicants for17 open positions
- 55Viewed
- 1In Consideration
- 0Not Selected
Job Details
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Job Description
- Answer incoming calls and respond to customer’s emails
- Resolve customer complaints
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Research, identify and resolve customer complaints using applicable software
- Process orders, forms, and application
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Upsell products and services
- Complete call logs and reports
- Other duties as assigned
Job Requirements
- Good or V.Good To Excellent English
- Graduates Only
- 5 Days Work, 2 Days off
- Rotational shifts
- Medical insurance
- Social Insurance
- Team Work Very helpful
- A minimum of 4 years of experience in a call center environment
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
