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Job Description
- Being a single point of contact and ensures the resolution of the incidents and returns to internal customer as one and only point.
- Represents an IT provided implementation and services to International Retail and is responsible for all deployment of those services.
- Supports administratively to handle tasks that gather service data, administer service reporting tools, administer service catalog maintenance, assemble and produce service reports and any other tasks that assist International IT Service Management efforts.
- Analyze of all business requirement in the countries which will be provided by IT and take all implementation responsibility and coordination.
- Manage IT capacity and resources in the country and maintain long term infrastructure and capacity forecasts.
- Handles requests for customized operational solutions. Consults with IT and IT staff to identify solution requirements. Coordinates solution build activities with Release Analyst.
- Manage country level purchasing according to Procedure with assistance of Turkey IT Purchasing team.
- Develop reports to show IT activities in country level and provide recommendations to mitigate all IT related issues.
- Manage IT activities in country level for any LC Waikiki location opening, expending and closing.
- Determines the needs of outsourcing and ensures that this requirement is met with the suppliers
Job Requirements
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience.
- 3-6 years’ work experience as IT supervisor, preferably in retail industry
- Excellent Command of English Language - is a must
- Reporting Skills
- Excellent Knowledge of IT and Service Desk Processes
- Knowing of ITIL (Information Technology Management Standards)
- Knowing of local ERP System (1C/Navision/other)
- Knowledge of operations and networking architectures, concepts terminology, and helpdesk operation/management technique
- Understanding of Service Level and Operation Level agreements and building process and procedures for resolving problem tickets
- Quality Management
