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Technical Support Representative

CarlCare
Cairo, Egypt
Posted 7 years ago
2 open positions
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Job Details

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Job Description

  • Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
  • Diagnose and resolve technical hardware and software issues involving Internet connectivity, email clients, IPTV, VOIP and more;
  • Research required information using available resources;
  • Follow standard processes and procedures;
  • Identify and escalate priority issues per Client specifications;
  • Redirect problems to appropriate resource;
  • Accurately process and record call transactions using a computer and designated tracking software;
  • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
  • Organize ideas and communicate oral messages appropriate to listeners and situations;
  • Follow up and make scheduled call backs to customers where necessary;
  • Stay current with system information, changes and updates

Job Requirements

  • Can use English as working language
  • Have the ability to find the problem, the ability to solve the problem, have the sense of responsibility.
  • Engaged in mobile phone area.
  • Understand the principle of mobile phone related technology, manual ability is strong, have experience in training management

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