German Account Senior Advisor

Vodafone - 6th Of October, Giza

19
Applicants for
15 open positions
1
Seen
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Negotiable
Languages:
German
Vacancies:
15 open positions
About the Job

Role Purpose:

Act as a frontline interface with customers of Vodafone companies worldwide. Role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a Vodafone global customer service standard.

Key Accountabilities:

  • Own and manage the client relationship: resolving calls efficiently and effectively.
  • Ensure service level agreements are met and maintained.
  • Work as part of a team to ensure offering world-class Customer Service at all times.
  • Be proactive in regards to the improvement of processes and procedures.
  • Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
  • Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
  • Mentor and support new employees.
  • Use the job tools (telephone and computer) effectively.
  • Meeting service level in handling all transactions measured through productivity reports.
  • Accuracy in handling all assigned tasks.
  • Attendance and punctuality.
  • Maintain professional work relationships with colleagues, supervisor and manager.
Job Requirements

Technical Skills:

  • Fluent German C1 spoke & C2 written.
  • Strong verbal communication skills.
  • Demonstrates a positive, enthusiastic, friendly attitude.
  • Proficiency in using MS Office application

Personal Skills:

  • Customer service oriented.
  • Discipline & strict compliance with policies & procedures.
  • Ability to learn, seek knowledge and self development.
  • Teamwork spirit.
  • Flexibility.
About this Company

Since inception in 1998, Vodafone Egypt has grown over the years to become the leading mobile operator in Egypt, not only in revenue share but also the number 1 mobile operator with the largest customer base. Vodafone currently serves more than 40 million customers offering a... (More)

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