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German Account Senior Advisor

_VOIS Egypt
6th of October, Giza
Posted 7 years ago
20Applicants for15 open positions
  • 2Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

Role Purpose:

Act as a frontline interface with customers of Vodafone companies worldwide. Role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a Vodafone global customer service standard.

Key Accountabilities:

  • Own and manage the client relationship: resolving calls efficiently and effectively.
  • Ensure service level agreements are met and maintained.
  • Work as part of a team to ensure offering world-class Customer Service at all times.
  • Be proactive in regards to the improvement of processes and procedures.
  • Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
  • Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
  • Mentor and support new employees.
  • Use the job tools (telephone and computer) effectively.
  • Meeting service level in handling all transactions measured through productivity reports.
  • Accuracy in handling all assigned tasks.
  • Attendance and punctuality.
  • Maintain professional work relationships with colleagues, supervisor and manager.

Job Requirements

Technical Skills:

  • Fluent German C1 spoke & C2 written.
  • Strong verbal communication skills.
  • Demonstrates a positive, enthusiastic, friendly attitude.
  • Proficiency in using MS Office application

Personal Skills:

  • Customer service oriented.
  • Discipline & strict compliance with policies & procedures.
  • Ability to learn, seek knowledge and self development.
  • Teamwork spirit.
  • Flexibility.

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