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Job Description
- To be an effective communicator and ensure all complaints are acknowledged in a timely manner and customers are kept information throughout the complaint process.
- Manage the resolution of customer complaints, within given timescales.
- To be the first point of contact for all customer related issues.
- Liaise with the Authorized Service Centers on a daily basis and report on the level of customer complaint resolutions.
- Provide complaint trends and communicate lessons learnt to the Branch manager and Business
Job Requirements
- Analytical Thinking - Applies logic to solve problems and get the job done.
- Client Service - Ability to respond to the clients and anticipate their needs.
- Computer Competency - Is skilled at operating a computer.
- Conflict Resolution - Works to resolve differences and maintain work relationships.
- Decision Making - Can make decisions and take responsibility for them.
- Document Use - Ability to use and understand documents.