Client Success Manager

elmenus.com - Maadi, Cairo

56
Applicants for
1 open position
47
Seen
14
Shortlisted
18
Rejected
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Negotiable
Education Level:
Bachelor's Degree at least
Languages:
English
Vacancies:
1 open position
About the Job

The Client Success Manager is a very unique role where you get to interact with different teams, create streamlined processes and most importantly own up the success of elmenus clients advising them with the best products that help them grow.

The role is integral to the sales team success ensuring that all sales efforts are utilized and leading to the rightful outcomes.

Your role will include:

  • Leading the success of the clients' subscriptions on elmenus.
  • Launching, tracking and reporting on clients’ subscriptions performance.
  • Collaborating with various teams inside elmenus team to ensure the success of the clients' subscriptions.
  • Delivering and strategically scheduling all clients' products based on the specified targeting.
  • Ensuring clients' satisfaction through monitoring the clients' success metrics.
  • Gathering feedback from the client on regular basis.
  • Communicating monthly reports to clients highlighting their performance.
  • Working with our restaurant consultants in business development proposals.
  • Analyzing data about restaurants and suggesting different ways of tailoring and targeting their messages using different products at elmenus
Job Requirements

Must Have:

  • 1-3 years of experience in sales, customer service or administrative role
  • Proficient use of MS Office (Word, Excel, Powerpoint)
  • Excellent English language skills (writing, speaking and understanding)
  • A positive, can-do attitude at tackling problems and reaching win-win solutions
  • Self-motivated and can work well under pressure
  • Excellent organization and time-management skills
  • Enthusiasm for work in a fast-paced growing startup environment
  • Curiosity to learn about the restaurant industry and always suggesting new areas of improvement at elmenus

Nice To Have:

  • Familiarity of restaurants across Cairo
  • Loving food is a plus!
About this Company

elmenus is a startup based in Egypt. We believe that every dining decision should be a social, visual and personalized experience to discover and order the food you will love. Currently over 2 Million dining decisions are being made on our platform every month and growing.

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