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Job Description
- Monitor each post or upload on a social media platform and decide whether or not it requires a response.
- Rotate through each channel to check new uploads, engage with the community, investigate issues, provide customer support, or respond to inquiries.
- Focus on user-submitted content.
- Help decide what rules to apply to content and announce changes or their activities as necessary.
Job Requirements
- Some college education and previous experience working with social media accounts or monitoring an online forum.
- Training in marketing or customer service,
- High cultural awareness of political and social situations that could impact content and the response of users to moderation.
- Fulfilling the duties and responsibilities of a social media content moderator requires communication skills, interpersonal skills, empathy, and the ability to make justifiable decisions.
