Job Details
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Job Description
- Achieve quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing quality and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change.
- Validate quality processes by establishing quality attributes; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures.
- Prepare quality documentation and reports by collecting, analyzing and summarizing information and trends.
- Monitor Quality Assurance Executives' performance.
Job Requirements
- Bachelor Degree
- Fluent English ( Spoken & Written)
- At least 3 years of experience as Quality Assurance in contact center or travel industry
- Hotels background is preferred
- COPC or Lin six sigma certification
- Strong leadership skills
- Excellent communication skills
- Flexibility with rotational shifts