VAT Senior Manager

Job Scope:

• Manages a client portfolio such that all client needs are dealt with on a timely basis.
• Ensures completion of each assignment to a high quality standard, within budget and on or before deadlines, while controlling the progress of other assignments.

Leadership / Management

• Manages the preparation of the engagement plan and ensures appropriate resources are assigned.
• Sets performance standards and objectives for the engagement.
• Acts as “work engine” behind the team; trustworthy and fully dependable.
• Balances the requirements of clients, staff and the Firm.
• Identifies and proposes solutions to resource problems.

Client Relationships

• Obtains client feedback on engagement performance and takes appropriate action and ensures Clients are fully satisfied.
• Understands client needs across all Member Firm service lines and coordinates an appropriate response.
• Work effectively as a member of highly qualified professionals, sharing responsibility, providing support, maintaining communication and updating senior team members on progress
• Collaborate with a team of VAT professionals to combine diverse cross-border transaction experience with local tax knowledge across a broad spectrum of industries
• Participate and assist in preparing for meetings with management teams and assist in preparing reports and schedules that will be delivered to clients and other parties
• Develop and maintain productive working relationships with client personnel
• Build strong internal relationships within the VAT practice, Indirect Tax and across other service lines

Technical Capabilities

• Involves specialists in the engagement, where appropriate.
• Identifies problem areas and consults as appropriate on complex issues.
• Strong hands on VAT/GST/Customs/Sales Tax jobs

Business Acumen

• Generates new Sales as per the KPIs
• Generates cross sales by promoting firm’s other service lines
• Optimizes profitability on each client through engagement efficiencies and value pricing.
• Implements fee billing and collection schedules that minimize WIP and debtors.
• Proactively addresses issues regarding billing and collection.
• Identifies and researches suitable targets and develops targeting plan.
• Works with Partner in contacting targets and making target presentations.
• Chargeability/Billing/Collections as per the KPIs

Human Resources

• Mentors and supports all levels of staff to be motivated and improve performance.
• Contributes to people initiatives, including recruiting, retaining and training VAT professionals
• Strives for retention of high performers in the team
• Promotes teamwork atmosphere
• Monitors and supports the high performers in the team
• Completes evaluations on time and gives quality inputs to the team on performance
• Supervises, coaches and mentors staff
• Transfers technical and professional knowledge to others through formal and on-the-job training
• Understands and follow workplace policies and procedures
• Acquires project work; makes crucial contributions in client relationships
• Acts as “work engine” behind the team; trustworthy and fully dependable
• Demonstrates a positive, confident and decisive attitude in communicating with staff, clients and Partners.
• Prepares and delivers effective presentations to clients, Partners and staff on business issues.
• Establishes and agrees high quality performance objectives and deliverables with subordinates which assist them in developing in line with both personal and Member Firm goals.