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Job Description
Spa Receptionist now is needed
- Provide guidance to clients on the procedures at the spa
- Answer telephone calls and provide accurate information to clients
- Keep the reception area clean and conducive for clients as they wait for their turn to be attended too.
- Keep clients updated on currently available promotions and discounts in services offered in the Spa.
- Process payments from clients for services ordered from the spa
- Keep register of long and existing clients for them to enjoy benefits given to loyal customers
- Give appointments to clients on specific days
- Assist in getting client feedback on level of services delivered in order to improve on service delivery
- Inform staff members of appointments that have been canceled by clients, and also alert staff members of the arrival of clients who come without prior appointments
- Assist in developing promotional events, which focus on increasing the clientele of the spa
- Manage the visitor register to keep record of people who visit the spa on a daily basis
- Receive customer complaints and feedback and direct them to a manager.
Job Requirements
- Excellent customer service skills
- V. Good English
- Outgoing presonality
- Problem solver
- Time Management
- Punctuality
