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Job Description
- Perform as the first point of contact for all customer requests.
- Receive then respond and resolve basic inquiries and complaints for customers via calls, mails, faxes or any other channel.
- Understanding of customer care philosophies.
- Open tickets and follow up the updates of support tickets and the visits progress.
- Update the customer information database.
- Conduct monthly satisfaction calls to customers or receive any complaints or positive points.
- Establishing the needs and requirements of customers and provide case studies and FAQ to update the website.
- Follow up open tickets with customers and consultants to make sure it is closed in the proper manner.
Job Requirements
- Gender: Female
- Minimum One year experience.
- Fluent English commands and language skills.
- Candidate must be disciplined and well organized.
- A good understanding of products business knowhow would be an advantage although full training will be provided.
- Flexible and adaptable approach to customer needs is a good trait for an officer.
- Be able to work under pressure and multi-task, the ability to priorities ensuring that all tasks are - completed to the relevant business processes.
- Educated to a degree level in a computer related system, with a demonstrated strong computer background.
- Basic Knowledge in Microsoft Products
