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23
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2 open positions
2 open positions
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About the Job
- Perform as the first point of contact for all customer requests.
- Receive then respond and resolve basic inquiries and complaints for customers via calls, mails, faxes or any other channel.
- Understanding of customer care philosophies.
- Open tickets and follow up the updates of support tickets and the visits progress.
- Update the customer information database.
- Conduct monthly satisfaction calls to customers or receive any complaints or positive points.
- Establishing the needs and requirements of customers and provide case studies and FAQ to update the website.
- Follow up open tickets with customers and consultants to make sure it is closed in the proper manner.
Job Roles: Customer Service/Support
Job Requirements
- Gender: Female
- Minimum One year experience.
- Fluent English commands and language skills.
- Candidate must be disciplined and well organized.
- A good understanding of products business knowhow would be an advantage although full training will be provided.
- Flexible and adaptable approach to customer needs is a good trait for an officer.
- Be able to work under pressure and multi-task, the ability to priorities ensuring that all tasks are - completed to the relevant business processes.
- Educated to a degree level in a computer related system, with a demonstrated strong computer background.
- Basic Knowledge in Microsoft Products
About this Company
Comsys is one of the leading Egyptian software companies established in 1984. Its main objective is providing the market with business integrated software to enhance the ability of organizations to generate ad-hoc reports on a timely, accurate and comprehensive basis, thus... (More)
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