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Professional Services Engineer

Universal Advanced Solutions
Nasr City, Cairo
Posted 3 years ago
47Applicants for1 open position
  • 33Viewed
  • 0In Consideration
  • 33Not Selected
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Job Details

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Job Description

Job Description:

  • Responsible for installation , setup and configuration of the products to be sold by the sales team.
  • Responsible for conducting professional product-oriented and/or technology-oriented training to the customer.
  • Responsible for reception of the customer technical requests ( inquiries, problems and claims)then handling these requests through the Vtiger CRM system till the closure of the support ticket.
  • Responsible for the documentation of his technical activities (Installation, configuration, commissioning ,training , repair/ troubleshooting) 
  • Handling repair cases starting from the customer claims till solving the problem. This includes the local and abroad repair processes.
  • Responsible for troubleshooting the faulty products in a professional way and communicating with both the customers and  the foreign suppliers to find out the fault cause and proper way to resolve it.
  • Provide the proper support to the sales team by conducting demo sessions ,orientation sessions and technical advice to customers in coordination with the account and product managers.
  • Taking care of the service level agreement (SLA) with the customers.
  • Provide support to other PSD members when needed.
  • Attend local and abroad training , workshops and field trails.
  • Conduct internal knowledge transfer sessions within the organization which should leverage the technical skills and knowledge of the candidates within the organization.
  • Analyze an interpret test information to resolve problems and writes technical reports.
  • Reads technical manuals to learn correct setting for equipment.

Job Requirements

  • Bachelor degree in communications engineering.
  • Good Knowledge of IP networking (CCNA or others networking certificates will be a plus)
  • Mobile communication systems and technologies knowledge.
  • Telecom Transmission and Access technologies knowledge.
  • Good communication skills
  • Presentation skills
  • Ability to work under pressure.
  • Excellent in Arabic and English languages (writing, reading and speaking)
  • Good computer skills (Windows, MS package , internet search….) Linux or other OS systems is a plus.
  • Ability to travel locally (Inside Egypt) and abroad.
  • Ability to work individually or within a team
  • Ability to self-study and self-learn when required.
  • Men Only - Lives in Cairo - Egypt

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