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Job Description
Job Description:
- Responsible for installation , setup and configuration of the products to be sold by the sales team.
- Responsible for conducting professional product-oriented and/or technology-oriented training to the customer.
- Responsible for reception of the customer technical requests ( inquiries, problems and claims)then handling these requests through the Vtiger CRM system till the closure of the support ticket.
- Responsible for the documentation of his technical activities (Installation, configuration, commissioning ,training , repair/ troubleshooting)
- Handling repair cases starting from the customer claims till solving the problem. This includes the local and abroad repair processes.
- Responsible for troubleshooting the faulty products in a professional way and communicating with both the customers and the foreign suppliers to find out the fault cause and proper way to resolve it.
- Provide the proper support to the sales team by conducting demo sessions ,orientation sessions and technical advice to customers in coordination with the account and product managers.
- Taking care of the service level agreement (SLA) with the customers.
- Provide support to other PSD members when needed.
- Attend local and abroad training , workshops and field trails.
- Conduct internal knowledge transfer sessions within the organization which should leverage the technical skills and knowledge of the candidates within the organization.
- Analyze an interpret test information to resolve problems and writes technical reports.
- Reads technical manuals to learn correct setting for equipment.
Job Requirements
- Bachelor degree in communications engineering.
- Good Knowledge of IP networking (CCNA or others networking certificates will be a plus)
- Mobile communication systems and technologies knowledge.
- Telecom Transmission and Access technologies knowledge.
- Good communication skills
- Presentation skills
- Ability to work under pressure.
- Excellent in Arabic and English languages (writing, reading and speaking)
- Good computer skills (Windows, MS package , internet search….) Linux or other OS systems is a plus.
- Ability to travel locally (Inside Egypt) and abroad.
- Ability to work individually or within a team
- Ability to self-study and self-learn when required.
- Men Only - Lives in Cairo - Egypt